We at European Rail Guide (“we”, “us” or “our”) understand and respect your concerns about your data privacy, and the safety of your personal data is of paramount importance to us. Our Privacy Notice aims to be as transparent as possible, and describes and governs the collection and use of your personal data that we collect via www.europeanrailguide.com. We describe the information we gather, the lawful basis for this and how you can contact us concerning our privacy policies.
Please take the time to read our policy carefully and contact us with any questions or concerns you have about our privacy practices.Who we are?
European Rail Guide is the Data Controller in respect of the data we gather from you. Susanna Oldfield is our representative who is responsible for privacy-related matters, and can be contacted via email on [email protected].What information do we collect?
For users to interact with European Rail Guide or to sign up to an European Rail Guide User account, we may collect personal information as follows:
We will process data for the following purposes:
We rely on the following legal basis for collecting and processing personal data:
Where we rely on your consent to process personal information, you can withdraw that consent at any time by contacting [email protected]When do we share personal data?
We will treat personal data confidentially and will only disclose or share it when necessary to provide our services, conduct our business operations or as required by law, as outlined in our ‘legal basis’ section.
We will only disclose information to external parties where required by law, or where we obtain your express consent to do so.
User account data may be disclosed on the website, in relation to information provided by a user linked to that account e.g. a username may be disclosed with reviews posted by that user.Where do we store and process personal data?
All European Rail Guide servers are UK-based, and all other personal data is received and stored in the UK. All data is held on secure, password protected systems, or where in physical form, in a secure physical environment.How do we secure personal data?
We have a robust approach to data security and the technologies and procedures we use to protect personal information. This includes but is not limited to:
We have safeguards in place to ensure no unauthorised disclosure of personal data; connections are encrypted, user accounts are password protected with minimum password strengths enforced and the website is secured through application of an appropriate security certificate.How long do we keep your personal data for?
We retain data for no longer than reasonably necessary; for expired/inactive user accounts, and expired business listings, this is 1 year after initial sign-up. For email contacts, this is 6 months from initial contact, unless there are clear indications to make an alternative time frame more suitable. Expired data is fully deleted from our systems.Your rights in relation to personal data
Under the requirements of the GDPR, we respect the right of data subjects to access and control their personal data. At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
All of the above requests will be forwarded on should one of our partners be involved in the processing of your personal data.
For full details of your rights under current data protection law, or where you wish to make a complaint about our use of your personal data, you can refer to the guidance given on the relevant regulatory authority, which in the United Kingdom is the Information Commissioners Office.Updates to our privacy notice
We reserve the right to update our Privacy Notice at any time. Any such updates will be reflected in this online Privacy Notice immediately and we will provide the date of the most recent update.How to contact us?
Should you wish to exercise rights as outlined here, or have any questions or concerns about our privacy practices, or personal information we hold and/or process, you can contact Susanna Oldfield on [email protected] or c/o Cowshed Works Limited, The Barn, Walton on the Hill, Stafford ST17 0LG
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